It begins by identifying the individual’s basic orientation to life, or behavioral style. Based on this foundation of self-knowledge, it offers powerful strategies that enable individuals and groups to be more productive in their work and more influential when dealing with key people.
People behave using the four basic styles, which are based on the four basic ways of how humans interact: GIVING, TAKING, HOLDING, and DEALING.
In two conditions, FAVORABLE, when things are going well and; UNFAVORABLE, when things are in stress and conflict.
There are six strategies for making CHANGE – ways to deal with other people effectively and address the things that get in the way of being effective.